The sign reads: “To proceed, you will need to present a completed BZ-1 form. BZ-1 forms can be obtained by presenting a stamped BZ-4 (or BZ-4A if you are going from or coming to a country with the letter ‘R’ at its core) at Window 7.”

Thankfully, the above example is not real. I made it up. I too don’t know what it means to come from a country with the letter ‘R’ at its core. Unfortunately we come across bureaucracy like this, all the time. The digital world is no different.

Whenever I visit a new town or village, I like to take a stroll around and look at the shops. I suppose most people do. But what interests me isn’t just the discovery of a boutique or specialty shop aligning with an interest or two. I’m also interested in the make-up of the high street. Without sounding like my grandparents, it used to be that the shop streets were inundated with small shops selling one or other specialty items which are now sold with free delivery by Amazon. More often than not, I’ll find a surplus of hair stylists, nail bars, pizza takeaways, coffee shops and taxi ranks. In other words, those categories of shop which can’t be supplied by Amazon.